We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
La maison est pliée. Soigneusement emballé. Le toit est attaché à un fort velcro. Malheureusement, la "hotesse" n'a pas encore aimé
Cette maison est magnifique. On dirait que sur la photo, mon bouledogue français est très content. J'ai commandé la taille L et est parfait. Merci de la commande
Très jolie, plus que sur les photos. Arrivé très bien emballé et expédition muu rapide. J'ai commandé le grand et un petit chien est bon pour cela.
Est super, mon Sunia tout de suite il est entré et zamieszkala, j'ai la plus grande taille, car j'ai deux maltańczyki
La maison est très grande. Spitz 8 kg coupe silencieuse) a pris la plus grande taille
Merci pour la maison des chats. Bon service et super produit
Maison Cool! Le chien n'a pas encore compris qu'il))) il y a une odeur de petit, altéré en deux heures.
La maison est très bonne. Livré rapidement.
Stand de classe pour chihuahua!
Très bon produit. Je suis très satisfait. Mon chien est le plus satisfait.
Exactement la même ka sur la photo
Est venu vite à rb.
Belle maison de chien, chien heureux, heureux moi!
D'accord. Correspond à la description du vendeur
Bien emballé. La maison est très bien faite. Mon petit chien en est content.
Pas beaucoup de conneries
Came quickly, a little wrinkled, i hope straightened. The dog liked it. For jack russell terrier took 61*47*45 just right.
Cute my two happy cats but the tape does not stick well
Great house. Hard walls, separate mat inside. I'm happy for all 100.
The cat climbed right away)) i like it very much .. Size for middle pussy or little doggy ..
Very fast (novosibirsk), for pug the biggest need size, the house is excellent, but the puppy gnaws it, another one is needed in stock
Very good and fast delivery ! My dog ate the front door already but that was not the product fault. It's very cosy and sleeps very well in it !
nice doggyhouse.. but more for cats i think..
The house is cool. came for 2 weeks very quickly. Sabaka our very satisfied
Grand